Frequently Asked Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from "Track Order" section.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "shipped" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact Us page with your Name and Order Number.

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery or due to shipping limitations for certain items. Don’t worry, you will get the items that you ordered.

We accept payment by credit/debit card (VISA, MasterCard), AMERICAN EXPRESS, and by PayPal.

We use one of the worlds most trusted payment processor - Stripe. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure. 

5 Steps to Pay Online With a Credit/Debit Card

Once you’re on the checkout page, you’ll have to enter several pieces of information to complete the transaction.

Enter Your Shipping Address

The shipping address allows the merchant to calculate your shipping price and update your purchase total. Make sure you enter the address to where you want the order shipped, even if it’s different from the billing address where you receive your credit card statements. You will also usually be given options and pricing for various shipping types.

Choose "Credit Card/Debit Card" as Your Payment Method

There will sometimes be an option to choose the type of credit card you’re using, e.g. Visa, Mastercard, Discover, American Express, or a store credit card. If your credit card processor isn’t listed in the box, the merchant doesn’t accept that type of credit card. You’ll have to use another type of credit. You’ll encounter this more often with American Express and Discover than Visa or Mastercard.

Enter Your Info as It Appears on Your Credit Card/Debit Card

Look at the credit card to verify that you’ve entered your name correctly. Then, enter your credit card information: the credit card number, expiration date, and security code. For Visa, Mastercard, and Discover, the three-digit security code will be printed on the back of the card after the credit card number. The four-digit security code for American Express credit cards is printed on the front-right of the card, directly above the credit card number.3 If you’re using a store credit card that’s not co-branded with a major credit card company, you will not be asked for a security code.4

Enter the Billing Address for Your Credit Card/Debit Card

This is the address at which you receive your credit card statements. Note that this address may be different from the shipping address, for example, if your statements go to the post office but you’d like your order shipped to your home or to someone as a gift. The billing address must be entered correctly for your credit card transaction to go through. Check your credit card statement if you're not sure of the exact billing address.

Verify Your Information

Once you have entered everything and selected the button to proceed, you will usually be taken to a verification screen where you can review everything you have entered. Once you've ensured that everything is accurate, select the button to complete your order.

How to Resolve Payment Issues

If your credit/Debit card is declined, verify that you’ve entered each piece of information accurately: your name, billing address, and credit card details. Even one transposed number can cause an error with the transaction.

You may have to use another credit card if the card continues to be declined even after you've verified all the information is correct.

Paypal
Paypal offers buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

What if I don't have a Paypal Account?!

Don't worry, as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.

1. MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED
If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.
When you are done, click on "Review and Continue".

3. CLICK ON "PAY NOW"

4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

DONE!

YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important

2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this. If you are still unable to troubleshoot the cause of your paypal error, Click here to find out why.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

Declined Transaction

Having your credit card declined can be embarrassing, especially if you don't have any other form of payment on hand.

There are seven reasons why your card may have been declined. Read on to learn more about each and what you can do about it.

1. You've Reached Your Credit Limit

The simplest explanation for having your credit card declined is that you simply don't have enough available credit to make the purchase. This can especially be a problem if you have a low credit limit.

Some credit card issuers allow you to go over your credit limit but will charge a fee if you do it. As such, it's always a good idea to stay well below your credit limit to avoid potential embarrassment or fees.

Using less of your available credit can also help improve your credit scores. Most experts recommend using less than 30% of your credit limit at any given time. But the lower, the better.

If your credit limit is just a few hundred dollars, however, that can be tough. Consider requesting a credit limit increase to give you some more breathing room. There's no guarantee you'll get what you want, but if your credit is better than when you first got the card, you could qualify for a higher limit.

Another reason you may be at your credit card limit is if you continuously have a high credit card balance. Taking steps to pay down credit card debt will benefit you in many ways—including higher credit scores and paying less money in interest.

2. Your Purchase Was Flagged as Fraud

Credit card fraud is the most common form of identity theft, and card issuers are always improving their ability to spot unauthorized charges.

Unfortunately, this sometimes backfires when you're traveling internationally or using your card in a way you don't normally use it.

If you have your credit card declined like this for a legitimate purchase, it can be frustrating. When it happens, you can call the number on the back of your card to clear things up. But if you're overseas or otherwise don't have access to call your credit card issuer, it's essential to have a backup plan.

In other words, have at least one or two other payment methods in your wallet in case your credit card gets declined. This can be a second credit card, a debit card, a prepaid debit card or cash.

Also, let your card issuer know where you're going before you leave on an international trip. This can help you avoid having your credit card declined because you're not close to home.

You can also often set up text alerts with your bank or credit card issuer so you can easily confirm if something is or isn't fraud.

3. You Have a Large Pending Transaction

If you haven't maxed out your credit card, it's still possible to have your credit card declined because your balance is too high.

This can happen if a car rental company, hotel, gas station or other merchant puts a hold on your credit card. These holds are common with such merchants because they want to be sure that your card won't get declined when they charge the full balance you owe.

The problem is that it can take a while for a hold to drop out of your pending transactions; it can even linger after the real charge has hit your account.

You can try to call the credit card issuer or the merchant that placed the hold to get it removed. But sometimes you just have to wait until it falls off.

4. You Entered the Wrong Information

If you're shopping online and have your credit card declined, it could be because of a typo on your part. Between your 15- or 16-digit card number, your expiration date and your security code (CVV code), it's possible that you transposed some numbers incorrectly or fat-fingered a digit.

If your card is declined, double-check to make sure that you entered all of your card information correctly. Do the same if you're giving your card information to someone over the phone who is trying to process a payment for you.

If you still have doubts refer to How Do I Pay With Credit/Debit Cards? For More Info

5. You're Behind on Payments

If it's been a while since you've made a payment on your credit card, it's not in the card issuer's best interests to continue allowing you to use it. What's more, having a late payment on a credit card can damage your credit.

In a case like this, call the issuer to find out what you need to do to get your purchasing privileges back.

In general, you'll need to get current on your payments. But if you're experiencing financial hardship, the issuer may allow you to use the card again if you get on a modified payment plan.

6. Your Credit Card is Expired

Credit card issuers are typically proactive about sending you a new credit card in the month or two before your current one expires.

But if you've moved and didn't update your address or the new card hasn't made it to you yet, you won't be able to use your account until you get a new card with a new expiration date.

If you have moved, log into your online account to make sure that your address is up-to-date. Then contact the credit card issuer to request a new replacement card sent to your current address.

If your address is current on your account and you still haven't received the card, call the card issuer to verify when the replacement card was sent.

If it was recent, you might just need to wait a few more days. But if it's been a while, the card may have been lost in the mail or stolen. Request a new replacement card and keep an eye on your account for unauthorized purchases.

7. Your Card Account Has Been Closed Without Your Knowledge

There are several reasons a credit card issuer might choose to close your credit card account. For example, card issuers keep tabs on your credit report even after you first get approved.

If it determines that you've become a risky borrower, it could preemptively close your account to avoid potential losses. Other common reasons include:

You haven't used your card in a long time, and there's no balance.You've broken the terms of the card agreement.You're an authorized user on the account and the primary cardholder has removed your card from the account.Your account was closed by mistake.

You won't know if this is the reason your credit card was denied, so you'll need to call the card issuer to find out what's going on.

Depending on the reason, it may be possible to plead your case. But if the card issuer won't budge, you'll need to rely on one of your other payment methods.

Always Have a Backup

Having your credit card declined likely won't happen often. But it's still a good idea to have a backup credit card handy, or at least a debit card or cash in case it does.

Also, be sure to keep an eye on your balance to avoid getting denied for credit limit reasons, and always try to pay your balance on time and in full each month.

We currently have Global Shipping. You can read more about shipping from "Shipping Policy" section

The order typically takes any where from 5 to 35 business days depending on your choosen shipping method.

You can track the order from Track Order section.

Or read more about our shipping from Shipping Policy  section.

Once the order is shipped you will be provided with shipping confirmation including tracking details by email.

You can also track your order by going to the Track Order section.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Yes, customers may have to pay applicable duty and taxes on the internationaly shipped items up on delivery depending on the country's legislation.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 5 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using Returns Centre.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Please read our Returns/Refunds Policy before any returns or exchanges

To ask for an exchange, please contact our support using Returns Centre.

There are no additional charges for return.

Original shipping charges are non-refundable.

Please note that customers are responsible for return shipping charges.

Returns are confirmed and processed within 5 to 10 days of receiving the package at our warehouse.

We have created a referral program to thank our customers for referring their friends and family. 

To refer someone, you will first need to have an account on our online store.

Simply click here to sign up!

We are looking for social media influencers and bloggers to help promote our brand and products. Anyone can join our unique Referral/Affiliate Program and make 10% order commission on every sale you generate while the customers also receives a 10% discount.

We currently don't have any physical stores under our brand name yet.

We guarantee any of our product made by us and or sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 5 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our Returns Centre for more information on how to proceed.